For 24hr medical emergencies, immediate contact must be made with the Medical Emergency Assistance Service in the event of death, injury or illness necessitating any of the following: (i) hospitalisation, (ii) repatriation, (iii) alteration to travel plans, (iv) curtailment of travel,
If your policy was issued after 01 January 2019,
Call +44 (0)20 8603 9485
Please quote scheme Reference: 7272TVL01/19
If your policy was issued after 01 January 2018
TEL: +(44) (0) 20 3 318 8486
Within US A Toll Free: 1 800 848 2350
Please quote scheme reference: CIAXA18CIDR
If your policy was issued after 01 August 2017
Please quote scheme reference CIAXA17CIDR
Please note the Insured Person’s failure to contact the Medical Emergency Assistance Service prior to any claims for hospitalisation, repatriation, helicopter/air ambulance medical evacuation, alteration of travel plans or curtailment of travel may result in their claim being reduced or declined. Private medical treatment is not covered unless authorised by the Medical Emergency Assistance Service.
Be prepared to give your:
(a) validation certificate number.
(b) confirmation that the policy was purchased from Big Cat Travel Insurance
(c) dates of travel (tickets/itinerary).
(d) details of problem including name and address of patient and nature of illness/accident.
(e) name and telephone number of hospital and attending Medical Practitioner.
(f) details of usual GP.
Please note, should you require medical treatment in Australia you MUST enrol with MEDICARE.
Full details are shown in your policy document.