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0333 003 3161

Immediate contact must be made with

Outside the USA:

Within the USA:

+(44) (0) 203 318 8486


The Medical Emergency Assistance Service will require the following information to assist in validating cover:

  • Scheme reference:CIAXA18CIDB
  • Booking Invoice or Validation Certificate number
  • Dates of travel
  • Contact details of treating hospital
  • Signed Medical Consent Form


IMMEDIATE CONTACT MUST BE MADE with the Medical Emergency Assistance Service in the event of death, injury or illness necessitating hospitalisation, repatriation, alteration to travel plans or curtailment of travel.

Please note, the insured person's failure to contact the Medical Emergency Service may result in their claim being reduced or declined.

The Medical Emergency Assistance Service may require written consent to contact the Insured Person's usual Medical Practitioner to obtain details of any past medical history specifically relating to claim under this insurance before confirming cover.

Big Cat Travel Insurance Services, a trading name of Ltd (registration No.FRN 745388)  is an Appointed Representative of Campbell Irvine Ltd (registration No.306242) who are authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register or by contacting them on (0) 800 111 6768. © 2018 Big Cat Travel Insurance Services.  All rights reserved.